Privacy Policy

Last Updated: July 15, 2023

At Moonee Ponds Clinical Psychology, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with us. We are committed to ensuring that your personal information is handled securely and in compliance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

Collection of Personal Information

We may collect personal information from you when you interact with us, primarily through our contact form. The personal information we collect may include:

Full name
Email address
Phone number

Use of Personal Information

The personal information collected through our contact form will only be used to respond to your enquiries or requests for information. We may use your personal information to:

  • Communicate with you and provide the information or services you have requested
  • Respond to your queries, feedback, or complaints
  • Improve our services and tailor our communication with you
  • Comply with any legal obligations

Disclosure of Personal Information

We will not disclose your personal information to third parties unless required by law or with your explicit consent. However, we may need to share your personal information with trusted service providers who assist us in operating our website and providing our services. These service providers are bound by confidentiality obligations and are only authorized to use your personal information to the extent necessary to perform the services on our behalf.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. We use appropriate physical, technical, and administrative measures to safeguard and secure the information we collect. However, no data transmission over the internet or storage system can be guaranteed as 100% secure, so we cannot guarantee the absolute security of your information.

Storage and Retention of Personal Information

We will store your personal information securely and only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections if necessary. If you would like to access or correct your personal information, please contact us using the contact details provided below.

Cookies and Tracking Technologies

We may use cookies or similar tracking technologies on our website to enhance your browsing experience and collect non-personal information about your visit. You have the option to disable cookies through your browser settings, but this may limit your access to certain features of our website.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Moonee Ponds Clinical Psychology
212 Maribyrnong Rd,
Moonee Ponds, Victoria 3039
Phone: (03) 9372 8806

By providing your personal information to us or using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.